Refund and Returns Policy for Designpariz
Effective Date: January 3, 2025
At Designpariz, we strive to ensure your complete satisfaction with your purchase. If for any reason you are not fully satisfied with the product you ordered, we offer a comprehensive refund and return policy to provide a seamless process. Please read through the details below for more information on how our refund and returns work.
1. Eligibility for Returns
To be eligible for a return, the following conditions must be met:
- The item must be returned within 30 days from the date of delivery.
- The item must be unused, unopened, and in resalable condition.
- The item must be in its original packaging, including all accessories, manuals, and any free gifts that may have been included.
- Clearance items, final sale items, and any items marked as non-returnable are not eligible for return.
2. How to Initiate a Return
If you wish to return a product, please follow these steps:
- Contact our customer service team at info@designpariz.net or by phone at (410) 740-0283 to obtain a return authorization number (RAN).
- Ensure the product is securely packaged in its original packaging, with all parts and accessories included.
- Ship the product back to our return address:
Designpariz
11062 Dorsch Farm Rd,
Ellicott City, Maryland
Please note: Return shipping costs are the responsibility of the customer unless the return is due to an error on our part (e.g., incorrect or defective product).
3. Refund Process
Once we receive your returned item, we will inspect it to confirm that it meets the eligibility criteria mentioned above. If the return is approved:
- You will receive a full refund to your original payment method.
- Please allow 7-10 business days for your refund to be processed and reflected on your account.
If the item does not meet the return conditions (e.g., used or damaged), we may refuse the return or offer a partial refund, depending on the extent of the issue.
4. Exchanges
If you would like to exchange an item for a different size or color, please contact our customer service team. We will guide you through the process and ensure the exchange is completed as smoothly as possible. In most cases, the original item will need to be returned and a new order will be placed for the exchanged product.
5. Defective or Damaged Products
If you receive a defective or damaged product, please contact us within 7 days of receiving the product. We will arrange for a replacement or a refund, depending on your preference. In some cases, you may be asked to provide photos or other evidence of the damage.
6. Refunds for Sale or Promotional Items
Products purchased during sales or promotional events are eligible for return and refund under the same conditions as regular-priced products. However, discounted or promotional prices are non-refundable if the item has been used or is no longer in its original condition.
7. Exceptions
We reserve the right to deny returns and refunds for items that do not meet the return requirements. Additionally, if an item is returned in a damaged or unsellable condition, the return may not be approved.
8. Contact Us
If you have any questions or concerns about our refund and returns policy, please feel free to reach out to us at:
Phone: (410) 740-0283
Email: info@designpariz.net
Website: designpariz.net